THE CUSTOMER AGREES TO
BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS
This Sale Agreement
is a legal contract between the Customer and DuplicatorDepot. The
Customer accepts this Sale Agreement by making a purchase, placing an
order, or otherwise shopping on the Site. The terms and conditions of
this Sale Agreement are subject to change without prior notice, except
that the terms and conditions posted on the Site at the time the
Customer initially places or modifies an order will govern the order
in question.
In the event of any
conflict between the terms and conditions stated on your purchase
order and this Sale Agreement or any terms and conditions on our
invoice, you agree that the provisions of this Sale Agreement and our
invoice shall control.
PRICING AND INFORMATION
All pricing subject
to change. For all prices, products and offers, DuplicatorDepot
reserves the right to make adjustments due to changing market
conditions, product discontinuation, manufacturer's price changes,
errors in advertisements and other extenuating circumstances.
DuplicatorDepot uses its best efforts to put accurate and up-to-date
information on the Site, but DuplicatorDepot makes no warranties or
representations as to the Site's accuracy. DuplicatorDepot assumes
no liability or responsibility for any errors or omissions in the
content on the Site.
ORDERS
Orders are not
binding upon DuplicatorDepot until accepted and confirmed by
DuplicatorDepot. Once an order has been placed and accepted by
DuplicatorDepot, the order is not cancelable unless the shipment is
unavoidably delayed. The order can be cancelled only on the
following conditions;
Penalty of $15.00
or 4% of the total invoice amount, whichever greater
DuplicatorDepot
cancels due to its inability to ship the goods.
PAYMENT POLICY
Accept Visa,
Master Card, American Express, Discover, and Diner's Club
Do not accept
online COD or credit cards issued by any financial institutions
outside of the United States
Accept Cashier's
Check, Money Order, and Wire Transfer, but shipping will be made
after the payments have been cleared
For all other
payment methods, please contact us at sales@DuplicatorDepot.com
TAXES
The Customer is
responsible for sales and all other taxes associated with the order.
SHIPPING POLICY
Free UPS Ground
shipping offer is only valid for the 48 contiguous states.
All orders require
at least 24 ~ 48 hours of processing time.
All shipping dates
are approximate and are subject to the availability of goods and
receipt of all necessary information.
All shipments are
insured and guaranteed against loss, theft, and damage.
DuplicatorDepot will not be responsible, however, for any damage,
loss, or expenses arising from delays in shipment or other
non-performance of this Sale Agreement by or imposed by:
-Acts of God, Riots, Natural Disaster, Fires, Strikes, Governmental
action, or any other cause beyond DuplicatorDepot
Address
corrections made while in transit will be an additional expense to
the credit card holder as we incur charges from the shipping carrier
for the service.
Refused or
undeliverable shipments will be subject to a 15% or $25.00,
whichever greater, restocking fee, in addition to the applicable
shipping expenses, insurance fees, and any losses incurred by
DuplicatorDepot.
Extra shipping
charges may be applied to orders that are considered oversize
products.
For the Customer's
protection, we ship only to the verified billing address of the
Customer's credit card
RETURN POLICY
No returns will be
accepted without an RMA number. Any merchandise returned without an
RMA number will be refused and sent back to the customer at
customer's own expense. An RMA number is valid 14days from issued
date and 100% complete with ALL original box(es) and packaging
materials, have original UPS codes on the manufacturer's box(es),
manuals, blank warranty cards and other accessories and
documentation provided by the manufacturer.
All returns for refunds/exchanges
must be made within 14 business days from the invoice date
DEFECTIVE returns can be returned
directly to DuplicatorDepot within 14 business days from the invoice
date, at DuplicatorDepot's discretion for: credit, replacement,
exchange or repair. All NON-DEFECTIVE returns are subject to a 30%
Penalty. Any returns (Defective, Non-defective returns) not returned
in "like new condition" including missing the original box,
packaging material, contents accessories or manuals are subject to a
30% restocking fee. After 14 business days, all manufacturers'
warranties apply.
All sales are final for CD, DVD
Blank Media
The Customer pays shipping for all
returns to DuplicatorDepot. DuplicatorDepot recommends you fully
insure your return shipment in case it is lost or damaged and you
use a carrier that can provide you with proof of delivery for your
protection since DuplicatorDepot will not be responsible for any
damages to the returning shipments.
If merchandise arrives damaged, it
is best to REFUSE it back to the carrier attempting delivery. If you
accept the package, make sure it is noted on the carrier's delivery
record in order for DuplicatorDepot to file a claim. Save the
merchandise AND the original box and packing it arrived in, notify
DuplicatorDepot immediately to arrange for a carrier inspection. If
you do not notify DuplicatorDepot of all damaged goods within the
first 3 days of arrival, our normal return policy will override any
claim of damage, and will fall under all current manufacturer
restrictions.
Expected turn-around-time for all
exchanges is 30 days. Although DuplicatorDepot will strive to
process claims within 4-5 business days, shortage of inventory,
overload or other special circumstances might delay the process.
For replacements, DuplicatorDepot
ships back to the Customer via UPS Ground in the continental US. In
non-continental US, customer pays for shipping both ways.
All claims for shortage,
manufacturer's defects, or shipment error must be made within the
first 3 days of arrival.
RMA number must be visible on all
return shipments or may be refused and returned back to you. A copy
of the invoice must be included in returning package.
Shipping charges are
non-refundable.
For credits or refunds on returns,
the latest prices less shipping/handling charges will apply.
Physical damage will void all
warranty
Under no condition will
DuplicatorDepot.com cross-ship any item.
DuplicatorDepot reserves the
right to swap with the equivalent product for all replacements and
exchanges in the event DuplicatorDepot is in unable situation to
supply with the same products.
TECHNICAL SUPPORT POLICY
DuplicatorDepot's
Tech Support Department will do its best to answer all pre-sales and
post-sales questions.
Due to the variety of products, brands, manufacturers, technical
specifications and standards, we do not guarantee the support and
advice provided by our staffs will work in all cases.
DuplicatorDepot recommends you to find assistance from the
manufacturer's technical support.
GOVERNING LAW
This Agreement and
any sales hereunder shall be governed by the laws of the state of
California, without regard to conflicts of laws rules. The customer
consents to the jurisdiction of the federal or state courts located
in Los Angeles County, California for purposes of any suit, action
or proceeding arising out of this Sale Agreement.
TITLE
Title to goods
herein being purchased is retained by the seller until goods are
paid for in full by the purchaser. Loss and damage that occurs
during shipping by a carrier selected by DuplicatorDepot is
DuplicatorDepot's responsibility. Loss or damage that occurs during
shipping by a carrier selected by customer is customer's
responsibility.
GENERAL LEGAL DISCLAIMER
DuplicatorDepot
hereby expressly disclaims all warranties either expressed, or
implied, including, but not limited to, any warranty of
merchantability or fitness for a particular purpose. This disclaimer
by DuplicatorDepot in no way affects the terms of the manufacturer's
warranty, if any.
LIMITATION OF LIABILITY
Product is
guaranteed to manufacturer's specifications only. Pictures of
products and specifications posted on our web site are general
representation of products. DuplicatorDepot will not be responsible
for making slight changes in appearance of a product by the
manufacturer on its discretion. and will not accept returns based on
such claims.
DuplicatorDepot
will not be liable for lost profits, loss of business or other
consequential, special, indirect, or punitive damages, even if
advised of the possibility of such damages, or for any claim by any
third party except as expressly provided herein. DuplicatorDepot
will not be liable for products or services not being available for
use or for lost or corrupted data or software. Customer agrees that
for any liability related to the purchase of products or services,
DuplicatorDepot is not liable or responsible for any amount of
damages above the aggregate dollar amount paid by customer for the
purchase(s) under this Agreement.
PRIVACY POLICY
DuplicatorDepot
does not sell, rent, or trade customer information, or any other
information, which may identify you, to any outside party under any
circumstances. Your information is only used to ensure secure
ordering and to provide a more personalized shopping experience.
DuplicatorDepot does not reveal customer information except to
complete transactions with our third party banking institution. The
banking institution we do banking with is under strict
responsibility to keep your information private and protected.
DuplicatorDepot is committed to providing all customers with a
world-class shopping experience. In order to measure how well we are
doing and to better serve you with our product offerings, from
time-to-time we may contact you via email and solicit your
participation in research. DuplicatorDepot may also occasionally
notify you via email with recommendations or special offers of new
products, prices, or any other promotions. You may request to remove
yourself from future efforts of this kind at any time.
