Shipping and Return Policy


SHIPPING POLICY

  • Free UPS Ground shipping offer is only valid for the 48 contiguous states.
     
  • All orders require at least 24 ~ 48 hours of processing time. 
     
  • All shipping dates are approximate and are subject to the availability of goods and receipt of all necessary information. 
     
  • All shipments are insured and guaranteed against loss, theft, and damage. DuplicatorDepot will not be responsible, however, for any damage, loss, or expenses arising from delays in shipment or other non-performance of this Sale Agreement by or imposed by: 
     -Acts of God, Riots, Natural Disaster, Fires, Strikes, Governmental action, or any other cause beyond DuplicatorDepot
  • Address corrections made while in transit will be an additional expense to the credit card holder as we incur charges from the shipping carrier for the service.
  • Refused or undeliverable shipments will be subject to a 15% or $25.00, whichever greater, restocking fee, in addition to the applicable shipping expenses, insurance fees, and any losses incurred by DuplicatorDepot.
  • Extra shipping charges may be applied to orders that are considered oversize products.
  • For the Customer's protection, we ship only to the verified billing address of the Customer's credit card
  • International customers are responsible for all import duties, taxes, destination fees or unknown shipper security fees. Shipping cost does not include them.


RETURN POLICY

  • No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense. An RMA number is valid 14days from issued date and 100% complete with ALL original box(es) and packaging materials, have original UPS codes on the manufacturer's box(es), manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
  • All returns for refunds/exchanges must be made within 14 business days from the invoice date
  • DEFECTIVE returns can be returned directly to DuplicatorDepot within 14 business days from the invoice date, at DuplicatorDepot's discretion for: credit, replacement, exchange or repair. All NON-DEFECTIVE returns are subject to a 30% Penalty. Any returns (Defective, Non-defective returns) not returned in "like new condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 30% restocking fee. After 14 business days, all manufacturers' warranties apply.
  • All sales are final for CD, DVD Blank Media
  • The Customer pays shipping for all returns to DuplicatorDepot. DuplicatorDepot recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection since DuplicatorDepot will not be responsible for any damages to the returning shipments.
  • If merchandise arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the carrier's delivery record in order for DuplicatorDepot to file a claim. Save the merchandise AND the original box and packing it arrived in, notify DuplicatorDepot immediately to arrange for a carrier inspection. If you do not notify DuplicatorDepot of all damaged goods within the first 3 days of arrival, our normal return policy will override any claim of damage, and will fall under all current manufacturer restrictions.
  • Expected turn-around-time for all exchanges is 30 days. Although DuplicatorDepot will strive to process claims within 4-5 business days, shortage of inventory, overload or other special circumstances might delay the process.
  • For replacements, DuplicatorDepot ships back to the Customer via UPS Ground in the continental US. In non-continental US, customer pays for shipping both ways.
  • All claims for shortage, manufacturer's defects, or shipment error must be made within the first 3 days of arrival.
  • RMA number must be visible on all return shipments or may be refused and returned back to you. A copy of the invoice must be included in returning package.
  • Shipping charges are non-refundable.
  • For credits or refunds on returns, the latest prices less shipping/handling charges will apply.
  • Physical damage will void all warranty
  • Under no condition will DuplicatorDepot.com cross-ship any item.
  • DuplicatorDepot reserves the right to swap with the equivalent product for all replacements and exchanges in the event DuplicatorDepot is in unable situation to supply with the same products.